Warranty removed from product: Please enter a Product Number to complete the request. Recycle or discard the page. Check the Print Quality Diagnostic Report for defects Review the diagnostic areas of the test page to check for defects. If the printer is connected to your network, leave it connected.

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Examples of horizontal streaks and vertical streaks in the printout. Release the buttons after the product starts up.

These can damage the cartridge or the printer. Contact HP Support to schedule a repair or replacement. Example of smeared text.

Use the pull tab to remove the plastic tape. Support Forum Join the conversation!

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

A partial reset resets the following settings:. Please try again shortly.

If you have a defective cartridge or printhead, it might be under warranty. Align the printer Once ph printer finishes cleaning the printhead, align the printer. Disconnect the USB cable from the printer and the computer if you already connected it. You might damage the printer if the cartridges are not docked safely while you try to remove them.


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HP Officejet J6400 All-in-One Printer series Product Information

To install the black, photo, or gray photo cartridge, slide it into the slot on the right. To check the warranty on your ink or toner supplies, go to hp. If it is not, reload the printer with an appropriate paper type. Tell me what you’re looking for and I can help find solutions. The HP product prompts you to align cartridges pronter time you install or replace a cartridge. Ink level warnings and indicators provide estimates for planning purposes only.

HP Officejet J All-in-One Printer series | HP® Customer Support

Please try again shortly. If the diagnostic page shows smeared ink, click here to continue troubleshooting c in English. Follow these steps to run an automated tool to clean the cartridges if you found defects on the test page. If the network prnter secure, a prompt to enter the security key displays.


HP Officejet J All-in-One Printer Series – Performing a Partial Reset | HP® Customer Support

Purchase replacement cartridges and other supplies from the HP Store or local retailers. When the product scans, copies, or faxes the page, raise the scanner lid, remove the page, and then load another page on the scanner glass.

I don’t see my operating system.

This product was sold by a third party. Select your printer, and then click the button that opens the Properties dialog box. Check the print settings Check the print settings to j640 sure that they are appropriate for your print job.

HP Customer Support – Software and Driver Downloads

Javascript is disabled in this browser. Load unused, plain white, U. All user menu settings are reset to the default values.